Managed IT Helpdesk Services
At Riverbank Solar, we provide comprehensive Managed IT Services to businesses in Glasgow, Edinburgh, Dundee, Inverness, and throughout Scotland. With our top-tier ICT helpdesk, clients enjoy one of the best engineer-to-user ratios in the industry. Our helpdesk is staffed 24/7/365 by experienced engineers, ensuring swift and expert handling of all IT-related issues and queries.
Our Managed Helpdesk Features:
- High Availability: Our helpdesk operates around the clock, even on bank holidays, to address any ICT issues promptly.
- Skilled Support: From first to second level support, our team consists of highly experienced IT professionals and project managers.
- Strong Service Level Agreements (SLAs): We manage our helpdesk to ITIL standards and actively monitor SLA compliance to preempt potential breaches.
- Daily Coordination: Our daily “huddle” and performance reviews enhance team cohesion and operational efficiency.
Proud of our 98.2% customer satisfaction rate, we are committed to continual improvement and prompt follow-up on any concerns, setting us apart as a leader in Managed IT Services.
Co-Managed IT Helpdesk
Extend Your IT Capabilities with Expert Support
Riverbank Solar’s co-managed helpdesk is ideal for organizations with internal IT staff who need additional expertise. This service is designed to complement your existing IT capabilities, offering backup from a team of professionals and a suite of cybersecurity and data loss prevention products.
Benefits of Our Co-Managed Helpdesk:
- Enhanced IT Support: Extend your IT department’s capabilities without the need to hire additional staff.
- Strategic IT Integration: We work closely with your team to ensure your IT infrastructure aligns with business goals.
- Access to Expertise: Benefit from the knowledge of 18 qualified ICT professionals, including Azure and SharePoint specialists.
Our co-managed IT services bridge the skills gap in the ICT sector, providing your business with advanced technology solutions and critical strategic support.
IT Upgrade Services
Streamline Your IT Infrastructure with Advanced Solutions
Whether upgrading your network, replacing end-user desktops, servers, or transitioning to cloud-based solutions, Riverbank Solar delivers expert guidance and implementation. As authorized partners of leading technology providers like Microsoft, Dell, and SonicWall, we offer top-quality equipment and software tailored to meet your needs.
What We Offer:
- Comprehensive Upgrade Services: From hardware procurement to network refresh projects, our team ensures a seamless upgrade experience.
- Change Management: We meticulously plan each upgrade to interact smoothly with your existing systems, minimizing disruptions.
- Proven Expertise: Leverage our experience as Gold Partners with Microsoft and other top tech firms to enhance your IT environment efficiently.
Partner with us for IT upgrades that align with your business requirements, ensuring minimal downtime and maximum performance enhancements.
Virtual IT Director Services
Strategic IT Leadership Tailored to Your Business Needs
Riverbank Solar offers the unique benefit of a Virtual IT Director, providing expert advice and strategic planning to align your ICT environment with your business objectives. Our service offers a broader perspective than a traditional in-house IT director, incorporating insights from various industries and technologies.
Key Aspects of Our Virtual IT Director:
- Strategic IT Planning: Conduct business ICT strategy meetings, cybersecurity reviews, and compliance checks.
- Emerging Technology Insights: Stay ahead with updates on new technologies that could benefit your business.
- Customized Advice: Our Virtual IT Director works closely with your management and IT teams to ensure strategies are aligned with your business goals.
Experience effective ICT management with our Virtual IT Director service, enhancing your strategic capabilities without the overhead of a full-time executive.
IT Network Reporting
In-Depth Network Monitoring and Reporting Services
Riverbank Solar’s IT network reporting offers comprehensive insights into your network’s performance, using advanced monitoring tools and detailed reports. Our proactive monitoring ensures your IT infrastructure is secure, efficient, and compliant with the latest standards.
Features of Our Network Reporting:
- Proactive Monitoring: Automatically detect and address network issues before they escalate.
- Detailed Audits: Regular reviews of hardware status, software updates, and compliance.
- SLA Performance Feedback: Receive updates on response times and resolution statistics to ensure service quality.
With Riverbank Solar, gain visibility into your network operations and maintain peak performance across all IT systems, ensuring your business runs smoothly and securely.