Benefits of Managed IT Support and Network Support for SMEs in Glasgow, Edinburgh and Scotland

Benefits of Managed IT Support and Network Support for SMEs in Glasgow, Edinburgh and Scotland

Glasgow, Edinburgh and Scottish based small and medium businesses do not have the luxury of huge budgets and sizeable resources at their disposal. As an owner or business leader in this predicament, you always find yourself making things work. Sometimes, things do work out. However, this often comes at a compromise of quality. The importance of IT Support and Network Support to any business, big and small, cannot be overstated.

However, not all small businesses can afford the expensive servers and other related equipment as well as the technical staff required to set up, operate and maintain an in-house IT department. Blame it on limited space and mostly tight budgets.

But do all small businesses have to be subjected to substandard IT Support? The constant downtime, security issues, and other management concerns?

No! You do not have to undergo such problems just because you do not have as many resources as your large counterparts. Credit to managed IT services, you can also maintain a smooth workflow and keep your productivity high.

Riverbank Solar are award winning IT Support in Glasgow, Edinburgh, Aberdeen and Scotland Cyber Security, Office 365, Exchange, Hosted Desktop, GDPR, Cyber Essentials, Cloud Computing, Remote Support. We have provided this guide to help you.

What are Managed IT Services?

Managed IT services allow businesses like yours to outsource your IT functions to a highly competent and properly equipped third-party vendor known as a managed service provider (MSP).

Depending on your MSP, you can outsource a variety of functions including; CRM applications, email hosting, network backup and monitoring, storage among other various need of your IT infrastructure.

What this allows you to do is to apply your limited resources judiciously by focusing on your core competencies and business goals without having to worry about your IT functions.

What are the Benefits of Managed IT Services?

Cost Savings

Acquiring the proper IT equipment and maintaining a team of IT professionals is very expensive. Managed IT services help you save on money and time you could have used on expensive IT equipment and in hiring IT personnel.

When you contract an MSP, they take over all your IT operations at a fraction of the cost of purchasing IT equipment and salaries to IT personnel. It essence, it lifts off the burden of having extra staff and purchasing costly hardware. These savings eventually reflect on your profits.

Broader Expertise

Any business, including small businesses, can decide to hire in-house IT specialists and equip them. However, it can be very difficult to get enough IT specialists under your payroll to optimize all IT functions.

 

With an MSP, they already have a team of highly knowledgeable and experienced IT professionals that can handle all IT specialties. By contracting an MSP, all these professionals become available to attend to your business at any time which is a big bargain.

Reducing Downtime

Slow systems, network downtime, hardware failure, software issues and security breaches are constant challenges in an IT environment. If these problems persist for long they disturb your workflow and lower your productivity.

With an MSP, they have access to the best technology and experienced experts, therefore, tend to fix such issues on time before they become a big problem. They also make sure that your hardware and software are up to date so as to prevent such issues. In the meantime, you and your staff are busy focusing on your bottom line.

Enhanced Network Security and Better Compliance

Compliance and network security are two notoriously difficult areas of IT that most small businesses find hard to manage. Typically, compliance regulations are extensive and very complicated.

Additionally, security threats are evolving at a high rate making it difficult to keep up. MSPs will typically have security specialists who will ensure that all your systems are updated and that your company reputation and data are protected. Compliance management will also help you avoid hefty fines by keeping you in line.

Predictability

If a small business tried to carry out its IT functions internally, keeping the costs of software investment, security and hardware maintenance in check can prove to be very difficult.

This can lead to costs spiralling out of control. With an MSP, they work with you to ensure that you have some consistency in your IT costs. Additionally, they also work to make it affordable for you.

Custom Solutions

When an MSP takes over your IT functions, they take a keen look to understand your business processes and goals. Moving forward, they can customize IT activities to meet your unique needs and foster your business goals. This allows you to either scale up or scale down your IT services depending on your progress as well as to introduce new technologies or terminate old ones.

The benefits listed above are some of the main reasons why more and more Glasgow, Edinburgh and Scottish businesses are turning to MSPs for their IT Support and Network Support.

Your business also deserves to run at peak efficiency and there is a strong case why an MSP such as Riverbank Solar can help you achieve that. We add value to your business by providing effective IT support, expert advisory services and an assortment of customized cutting edge technologies that will help you to increase your productivity and get ahead of your competition. For more information on how

 

Riverbank Solar can help you today with a FREE IT AUDIT and show you how our team of Glasgow based IT Support Experts can deliver you with trouble free and cost saving IT Services. Call today on 0141 474 1995

7 warning signs that it’s time to change your Glasgow, Edinburgh, Aberdeen based IT support and Network Support provider.

7 warning signs that it’s time to change your Glasgow, Edinburgh, Aberdeen based IT support and Network Support provider.

Riverbank Solar think it’s realistic to assume that almost every business in Glasgow, Edinburgh and Scotland has IT issues and frustrations with their current IT Support or Network Support provider. With COVID more costs than ever need to be carefully managed, that is why Riverbank Solar will BEAT your current IT provider costs and guarantee to save you money on hardware and support and also provide 24/7 support for no extra cost. We offer a 45 day free IT SUPPORT trial, so you have nothing to loose.

We have highlighted 12 common signs that indicate it is time to review your business current IT support arrangements with your IT Support provider.

1 – Increasing time spent on IT

Are you that IT savvy person in your business? If so, you may notice that your time is increasingly demanded by IT related issues.

IT issues can become a real source of frustration and get in the way of your more important work related tasks. This is perhaps the most common frustration; a tipping point for most businesses and a big warning sign that it’s time to review your current IT support arrangements.

2 – Frustrations with downtime

When your IT systems, computers, emails, servers, software and networks aren’t working properly your business will slow to a crawl.

Downtime for businesses these days simply isn’t an option!

 3 – Increasing worry of IT security issues

Security issues are a real threat for small businesses. Your business relies on IT every single day, and the last thing you want is to have to deal with emergency IT security issues.

If you find that your current IT company is not on top of your business IT security, now would be the time to review your IT support arrangements.

 4 – No/Poor IT strategy

If you are thinking, “what’s an IT strategy” then this should be a warning sign for you. It’s not that uncommon for a business to not have a plan or strategy for your IT, however, going forward you will certainly need one.

Your IT strategy should align with your wider business goals to ensure that your IT supports your growth and development plans for the future.

5 – A lack of backup & disaster recovery planning

Do you worry that you’re just one disaster away from a complete IT meltdown? Do you know how protected you are from different crises – i.e. a virus attack, malicious data encryption, or a power cut?

If your current IT provider can’t provide you with a backup and disaster recovery plan, it is a very good sign it is time to review your current IT arrangements. At the end of the day, it is your business and you must protect it!

6 – A loss of productivity

Everything from slow computers due to software inadequacy, through to downtime due to security issues will have a negative impact on the productivity of your team and your business. Instead of your IT being an asset for your business, it becomes a liability.

If your IT is a source of productivity loss and is having a negative impact on your business, then it really is the time review your current IT support arrangements.

7 – Reliance on employees

You may have arrived where you are by relying upon your IT savvy employees. Perhaps that person is you?

As much as your team likes to keep ahead of industry trends and developments, they simply won’t have the same focus and attention as a professional IT Support Company.

Also, it’s potentially a much more expensive way to managed your IT; you have to pay your employees when they are dealing with IT issues, and at the same time they are not getting their own work completed – it’s a double whammy!

Riverbank Solar will save you money for IT Support and Network Support in Glasgow, Edinburgh, Aberdeen and Scotland. We are open 24/7 and can support all your IT and Windows Server, Desktops, Office 365 needs. Call today to find out more how we can help on 0141 474 1995 or arrange a FREE IT AUDIT.

Benefits of Managed IT Support and Network Support for SMEs in Glasgow, Edinburgh and Scotland

Glasgow and Edinburgh IT Support Providers are not giving YOU secure networks

We have found that computer network security is the most important aspect of any business or organisations that are looking for IT Support, Network Support or help with their infrastructure. Around 90% of security measures incorporated in business network systems can be implemented using the correct installation practices. Doing this can reduce a network’s vulnerability to malware and spyware. This is as long as all factors are accounted for during the installation of the computer network within an office. Most of our customers that come to our services from other IT Support and Network Support providers are not migrating with Secure Networks!

At Riverbank Solar we are a leading network installation and IT company in Glasgow, Edinburgh, Aberdeen and Scotland . Our Glasgow based IT Support team provide firewall support for clients in and around Lanarkshire and Edinburgh and beyond. We use firewall technology to tackle these common concerns regarding IT security. The Firewall will monitor all ingoing and outgoing traffic on the network using a definitive set of rules.

Most generally available Firewalls are designed to suit only general purpose. This prevents the ability to tailor them to a specific set of rules stipulated by the vendors. Companies usually require two types of Firewall installation. This is in order to prevent third-party intrusion onto the network and ensure its security.

90% Of security measures incorporated in business network systems can be implemented via the correct installation practices.

Hardware Firewalls

Contemporary hardware usually has integrated Firewall features. This includes modems, routers and indeed modern computers and tablets  These usually require little to no configuration or changes. Furthermore, they are useful within a secure environment.

The threat of virus attacks usually happens through the internet. As a result, companies and organisations with broadband connections are the ones at risk. The use of a dual function modem-router combination can negate this. This is because the modem-router function is capable of monitoring the connection with its in-built firewall, restricting both the inbound and outbound connection.

Software Firewalls

Software firewalls are installed on individual computer systems. These can be configured to the unique user’s needs. Most computer users will employ basic web content filtering and external printer blocking as a standard. This is as part of their software firewall installation.

Additionally, there are many different types of software firewalls available in the IT market. This can make choosing the right one for you difficult. The trick here is to ensure you choose one that suits you and your business best.

Riverbank Solar can provide you with IT Support and Network Support in the Glasgow, Edinburgh and Scottish region. We offer a FREE IT Audit and operate on a no fix-no fee basis so you have nothing to loose! Call our fully insured and qualified engineers on 0141 747 195 – we are open 24 hours a day, 7 days a week.

The difference between IT Support and Managed IT Services in Glasgow, Edinburgh, Aberdeen or Scotland.

The difference between IT Support and Managed IT Services in Glasgow, Edinburgh, Aberdeen or Scotland.

Our business clients in Glasgow, Edinburgh, Aberdeen and all over Scotland often as us what the difference between IT Support and Managed IT Services are. Riverbank Solar service delivery experts have produced this summary to outline them.

‘Traditional’ IT Support

  • IT Support is reactive – a reaction to a cause or a failure
  • When something breaks, there is a reaction in form of fixing the problem – this is referred ot as break fix
  • IT Support is offered on an hourly basis
  • IT Support does not include preventative or proactive maintenance or administration

Managed Services

  • Managed Services is a proactive and preventative form of IT management
  • Managed Services include the use of IT management agents that are installed on all devices in your business. These agents allow us to have access to your device quickly and proactively.
  • Services are offered in a scalable form, enabling your business to add and remove services as your requirement changes and your business grows
  • We receive live and realtime performance monitoring reports, this information includes:
    • The condition of all hardware
    • Hard Drive storage availability
    • Processor performance
    • Memory (RAM) usage
    • Missing updates and security vulnerabilities
  • We are able to proactively and remedy issues before they lead to failure, resulting in less downtime to your business
  • Unlimited support is included, both on-site and remote
  • Managed Services offers substantial cost saving

Managed Services also offer predictable and fixed monthly costs, enabling you to budget effectively

Riverbank Solar have been providing IT Support and Managed IT Services in Glasgow, Edinburgh, Aberdeen and all over Scotland for the last 20 years. To find out how we can help with both arrange a FREE IT AUDIT or call 0141 474 1995

Our IT Support Experts are often asked if Sharepoint or Onedrive for your Glasgow, Edinburgh based business.

Our IT Support Experts are often asked if Sharepoint or Onedrive for your Glasgow, Edinburgh based business.

Riverbank Solar provide IT Support and Network Support for many businesses in Glasgow, Edinburgh, Aberdeen, Inverness and all over Scotland. We are often asked by our clients, what is better for Scottish Businesses One Drive or Share point. At first glance, OneDrive for Business and SharePoint may seem similar. It can be challenging to discern which platform is best suited for your in Glasgow, Edinburgh, Aberdeen based small business. Although both Microsoft platforms started out serving two very different functions, they have come to encompass many overlapping features that can be beneficial for Scottish small businesses .

Let our Glasgow Based IT Support Experts at Riverbank Solar explore OneDrive vs. SharePoint and which is ultimately best for your small business.

Exploring OneDrive for Your Small Business

OneDrive started as a program very similar to DropBox. It was a place you could store documents, photos, videos, and other files, and you still can. But as the need for a dynamic file-sharing solution for businesses grew, Microsoft developed OneDrive for Business.

OneDrive for Business allows companies to take advantage of cloud-based convenience. It makes managing your work files, sharing relevant documents, and collaborating with your team from any device easy using the familiar Microsoft programs you already know.

OneDrive for Small Business Benefits & Features

Microsoft’s award-winning security allows users to back up and protect files seamlessly with OneDrive for Business. Your team can quickly recover data from malicious attacks or accidental deletes while administrators can manage security policies, keeping your information safe always.

Your team can store, access, and discover your individual and shared work files in Microsoft 365, including Microsoft Teams, from all devices. Offline edits will automatically sync the next time you have access to an internet connection.

Seamlessly collaborate, work faster, and work smarter with those inside and outside your organization. Users can securely share files in real-time using Word, Excel, and PowerPoint on the web, mobile, or desktop application.

Exploring SharePoint for Your Small Business

SharePoint started as a collaboration tool, and although it now has taken on many file sharing features, it still has many unique functions. SharePoint Team Sites function as your team’s content center. It is a place where everyone you collaborate with can come together in real-time to create and share content using familiar Microsoft Office tools.

SharePoint for Small Business Benefits & Features

Appropriately protecting your small business is crucial. SharePoint offers best-in-class security. With over a decade of experience building software and online services, SharePoint developers know the importance of security and industry-specific compliance. Users can increase productivity and efficiency without compromising cloud security and compliance requirements.

By creating a SharePoint site, users can quickly create and customize client portals that can ease collaboration, manage projects, share documents, distribute reports, and more.

Companies can implement employee dashboards on their site where employees can sign in on a company-branded page that can feature news, announcements, and notices. Additionally, you can use dashboards to store and share all the documents your team needs, reminders, and notifications of coworkers’ availability.

With SharePoint’s robust content management combined with valuable connections and conversation, business leaders can maximize their team’s velocity of knowledge.

OneDrive for Business Vs. SharePoint, Which is Right for My Glasgow, Edinburgh, Aberdeen or Scottish Business

OneDrive vs SharePoint

Scottish small businesses  looking to create project-based management sites, human resources portals, or client portals will find SharePoint to be a great solution. On the other hand, OneDrive for Business is better suited for storage and one-off sharing. Both components are cloud-based, giving you the ability to sync files to your device and run your small business from anywhere.

Balancing a small Scottish business budget can be challenging at best and can be the determining factor when choosing the right solution. The good news is that OneDrive for Business and SharePoint both have flexible pricing options unique to your company’s needs.

Growing Out of Old Technologies and Finding New Solutions

Riverbank Solar focus on the unique needs of small to mid sized businesses based in Glasgow, Edinburgh, Aberdeen, Inverness and all over Scotland. Our Glasgow Based IT Support and Network Support engineers understand the challenges companies face when growing out of old technologies and specialize in finding new solutions to increase efficiency and profitability. Our team of small business IT specialists have 20 years of experience in helping companies like yours overcome challenges. We focus on building relationships with our clients to understand their IT and business needs better, creating an inventive solution that will help get you to the next level. Find out more by calling us on 0141 474 1995 or arrange your FREE IT AUDIT

Benefits of Managed IT Support and Network Support for SMEs in Glasgow, Edinburgh and Scotland

Businesses in Edinburgh, Glasgow, Scotland need FREE penetration testing from their IT Support Provider

If your current IT Support or Network Support provider in Edinburgh, Glasgow, Aberdeen or anywhere else in Scotland is not proving you with FREE regular penetration testing as part of their support agreement – you need to change supplier!  Riverbank Solar can help you get your IT Network secure and save money.

As network technologies and application features evolve at an ever-increasing rate, so too have the associated security vulnerabilities. But have our efforts to identify these vulnerabilities kept pace? How have we changed our security testing approach, tools and methodology to meet the challenges of the changing threat landscape? To answer those questions, we’ll need to understand penetration testing.

What is penetration testing?

Penetration testing is different from vulnerability scanning. A vulnerability scan is used to identify, rank, and report vulnerabilities while a penetration test is used to exploit vulnerabilities or otherwise defeat the security controls and features of a system. Penetration testing is an authorized and proactive effort to assess the security of an IT infrastructure by carefully running tests to exploit vulnerabilities of the system, comprises in an operating system, misconfigurations, service errors, and even unsafe end-user behaviors.  These evaluations help confirm the effectiveness of defensive mechanisms and adherence of end-users to security procedures. There are typically two types, External and Internal.

Penetration testing is conducted externally and attempts to exploit critical vulnerabilities that could be exploited by an adversary to remotely compromise client networks disrupting business operations, destroying data, or stealing sensitive information.

An internal penetration test always assumes that you have internal network access. It can provide valuable insight if you are worried that a rogue employee could try to access data that they’re not authorized to view. Internal penetration tests can also tell you how much damage an intruder could do if one of your employees mistakenly opens an attachment on a phishing email, or how far a visitor to your site could get by plugging their laptop into the local network.

Finally it is important to note that Internal Penetration testing is different from Internal Vulnerability Scanning.  An Internal Vulnerability Scan, sometimes referred to as a Credentialed Scan,  is used to identify, rank, and report vulnerabilities while a penetration test is used to exploit vulnerabilities or otherwise defeat the security controls and features of a system. This will provide additional analysis of business risk and can be used to assist risk mitigation investment decisions. Using both approaches provides a better analysis of business risk and can be used to make better risk mitigation investment decision. Internal Vulnerability Scanning will be covered a future post, so stay tuned!

Why do businesses based in Edinburgh, Glasgow, Aberdeen and the rest of Scotland need penetration testing from their IT Support or Network Support Provider?

The goal of professional or amateur hackers is to steal information from your corporation. They may be after money or simply seek to sabotage your company. If you think about it, one single incident of system downtime can make a huge impact on your company’s reputation. Your business partners or customers may think twice about the security of their relationship with your company.

You may think a Windows firewall and regularly updating your password is enough to ensure your security. Sadly that is not enough. Highly skilled hackers can get into your system easily and get all necessary information from you without you even knowing it.

Any company, corporation, or organization that relies on IT should have their system security tested regularly and update their security features to prevent the negative effect of system downtime and illegal hacking.

Penetration Testing – The Benefits

There are numerous benefits of employing penetration testing.

  1. Detect and arrange security threats

A penetration test (pen test) estimates the ability of an organization to defend its applications, networks, users and endpoints from internal and external attempts to dodge its security controls to achieve privileged or unapproved access to protected assets. Pen test results confirm the threat posed by particular security vulnerabilities or faulty processes, allowing IT management and security experts to arrange remediation efforts. Organizations can more efficiently anticipate emergent security threats and avoid unauthorized access to crucial information and critical systems through executing regular and complete penetration testing.

  1. Meet monitoring necessities and evade penalties

IT departments address the overall auditing/compliance facets of procedures such as HIPAA, SARBANES – OXLEY, and GLBA, and report testing necessities recognized in the federal NIST/FISMA and PCI-DSS commands. The complete reports produced by the penetration tests can assist organizations in evading substantial penalties for non-compliance and let them illustrate ongoing due diligence into assessors by maintaining required security controls to auditors.

  1. Circumvent the rate of network downtime

Recuperating from a security flaw is expensive. Recuperation may include IT remediation efforts, retention programs, and customer protection, legal activities, reduced revenues, dropped employee output and discouraged trade associates. Penetration testing supports an organization to evade these financial setbacks by proactively detecting and addressing threats before security breaches or attacks take place.

  1. Protect customer loyalty and company image

Even a single occurrence of compromised customer data can destroy a company’s brand and negatively impact its bottom line. Penetration testing helps an organization avoid data incidents that may put the company’s reputation and reliability at stake.

  1. Service disturbances and Security breaches are expensive

Security faults and any associated disruptions in the performance of applications or services may cause debilitating financial harm, damage an organization’s reputation, grind down customer loyalties, generate negative press, and incur unanticipated fines and penalties. Frequent employment of penetration testing avoids these expenses by the organization.

Penetration testing helps your organization avoid IT infrastructure invasions. It is better for your business to proactively maintain its security than to face extreme losses, both to its brand equity and to its financial stability.

Penetration testing should be carried out whenever there is a change in the network infrastructure by highly experienced experts who will scrutinize internet connected systems for any weakness or disclosure of information which could be used by an attacker to compromise the confidentiality, availability or integrity of your network.

Riverbank Solar offer FREE regular penetration tests to all our customers and also as part of our FREE IT Support and network Support audit. For a comprehensive test call us today on 0141 474 1995 or arrange a FREE IT AUDIT